We use POSTNL, DHL and DPD for shipping, ensuring it's climate neutral. Once you place an order, we process it within 24 hours and send you a tracking number. Deliveries in the Benelux typically take 2-3 working days, with longer times for the Dutch Wadden islands.For orders outside the Benelux, delivery within the EU or UK takes 5-10 days.

To see your order status, please provide your order details.

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. The item must be unworn, unused, with tags, and in its original packaging, along with the receipt. For returns, contact us at support@laluproducts.com. If accepted, we’ll provide a return shipping label. Note that certain items, like perishable goods and sale items, are non-returnable. For EU customers, there's a 14-day cooling-off period.

You can reach us at LaLu Products via phone at +31644002191 or email us at support@laluproducts.com. Our physical address is Nepali Products Lalu, Pater Celiestraat 16, 6591 ZD Gennep, Netherlands. For any business inquiries, our VAT number is NL865042548B01 and our trade number is 89618661.