Questions and answers
We use DHL and DPD, their shipping is climate neutral! Generally, deliveries within the Benelux will be made within 2-3 working days (except for the Dutch Wadden islands: Vlieland and Terschelling, which may take longer). In the Netherlands, we also deliver on Saturdays. Deliveries outside Benelux, but in the EU or UK will be made within 5 - 10 days. Read more about our policy.
That's different for each bag. You can check the description to see if a product is tagged water-resistant. When this tag is shown, it means we have taken extra steps to increase the level of its water resistance. In almost all our backpacks your goods will stay dry, even if it rains heavily. Even though they are almost completely made of plant-based fibers, we add an extra inside layer of treated cotton that serves as a water-resistance layer. This layer also makes the bag more durable and gives it a solid feel. The outer layers will absorb and push off most of the water, so it can be exposed to rain without concern for your belongings inside. To get the exact information about the bag you're interested in, feel free to contact us.
A good number of our products are plastic-free! Especially our newest collections, where we have reduced or skipped the use of synthetic material altogether. You can be certain that our toiletry bags, makeup bags, and duffle bags are plastic-free. Some of our backpacks and side bags have been improved to be plastic-free as well, for those you look for the "plastic-free" tag in the description. Some backpacks contain a layer of synthetic padding in the back and straps for wearing comfort. We are currently researching ways to make these bags even more sustainable by offering this comfort with recycled or sustainable material. Over time, we hope to find good, natural solutions to replace all synthetics, giving the same wearing comfort. This will be with either completely plant-based or 100% recycled material. We are determined to get more and more sustainable with time. You can read more about our materials or how we focus on sustainability.
It may happen that you change your mind about your purchase after receiving the product. Whatever the reason is, you can always send your product back to us. Make sure you notify us of your return within 14 days of receiving the product by emailing janneke@laluproducts.com. We will then provide you with a barcode which you can use to drop off your package at the nearest DHL point.
As soon as we have received your return shipment, we will refund the full amount, incl. shipping costs*. We recommend using the same package when returning to save the use of additional material.
Would you rather exchange the product? No problem. Just mention this in your email.
*Please note that the above conditions only apply to products that are returned in good order; undamaged and unused.
We want to guarantee the quality of our products. If a manufacturing defect occurs within three months (90 days after purchase), we will take care of it. Contact us and after consolation, we will send you a new product. Read our full policy here.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
